General Questions

What is Dream™’s age verification policy?
In order to comply with the new FDA regulations DREAM teamed up with AgeChecker.net. At check out once you click on “verify age & check out” a popup window will appear asking for your date of birth. In most cases your date of birth, name and address are usually all that is needed to verify your information through public records. AgeChecker.net will only ask for photo ID if it cannot verify a customer using their name and address. Click here for AgeChecker.net FAQ

Is The Dream™ E-Liquid Line Clean?
All of Dream’s e-liquids are manufactured in the USA, in a lab that is highly respected and is AEMSA certified. Our VG PG and NIC are all USP Grade, and our flavor concentrates are FEMA GRAS.

Dream is 100% free of Diacetyl Acetyl Propionyl, Ethylene Glycol, Diethylene Glycol, Cinnamaldehyde, Acetoin and Formaldehydes , and coloring agent
Click Here For Lab Results

How Do Dream™ E-Cigarettes Work?
The Dream™ electronic cigarette releases a mist of relaxing vapor into your lungs made from water, flavoring and nicotine. As you inhale, the pressure from your breathing sends a signal to a microchip found inside the cartridge which heats up some of the Dream™ juice. As the juice becomes a vapor, it is released into your mouth to give you the relaxation you crave. All you have to do is breathe in. No lighting, no ash, no smell, no worries.

Is Dream™ Really Smokeless?
Yes, Dream™ electronic cigarette are smoke free. Dream™ electronic cigarettes produce vapor, not smoke. Though it looks like smoke, the water vapor, which disappears in seconds, doesn’t have a strong odor and doesn’t leave your clothes smelling.

How Long Does Each Cartridge Last?
Dream Smoke™ cartridges give you a pack’s worth of puffing (approximately 150-200 puffs), but unlike traditional cigarettes, where you have to light a whole cigarette each time, even if you want just a single puff, you can puff as intermittently as you desire with a Dream Smoke™ electronic cigarette. That saves you money, and instead of filling your lungs with a cigarette full of ash, tar and cancer causing chemicals each time you crave a drag, just take a short, or long, puff on your Dream Smoke™ electronic cigarette and then put it straight back in your pocket. That’s why it’s Smoking. Evolved.

How To Contact Us?
You can reach us pretty much all waking hours on 1-844-289-3732 or by email support@dreamsmoke.com. If you are located outside the USA, you can use the number +1-305-907-6189.

Do I Need A Lighter? How Do I Light It?
No. Gone are the days of searching for a lighter, or hiding from the wind, or scrounging matches. Dream Smoke™ electronic cigarettes have a powerful battery that will cook up the relaxing brew in your electronic cigarette for you. No more lighters, matches or fire hazards.

Will A Dream™ Electronic Cigarette Leave Me With ‘Smoke Breath’ and Stained Teeth?
A Dream electronic cigarette delivers clean vapor into your lungs with minimal chemicals and certainly no burnt ash or tar! So not only will your breath not stink, but Dream Smoke™ electronic cigarettes are imperceptible, have no smell and even the smoke has no smell whatsoever. Because of the clean delivery of relaxation you’re not putting horrible chemicals and burnt garbage into your mouth so your teeth should stay just how you like them.

Who Can Purchase Dream Smoke™ Products?
Dream Smoke™ E-Cigs can be purchased and used by anyone of legal smoking age. Dream Smoke™ products should not be used by children, pregnant or breast feeding women, people with heart disease, high blood pressure, or diabetes, or people taking medicine for asthma or depression. Consult your physician before using any electronic cigarette product.

Battery Questions

How Long Does It Take To Charge The PCC?
It takes approximately 4 hours to fully charge the Portable Dream Smoke™ Charging Pack.

How Long Does The PCC Remain Charged For?
Up to 4 weeks.

How Long Does It Take To Charge Each Battery?
It takes approximately 2 hours to charge each E-Cigarette battery.

How Long Does A Fully Charged Battery Last For?
Approximately 150-200 puffs.

Refund Questions

It’s Not Working, I Want My Money Back!
Please carefully read the included user manual to make sure that you are using the system properly. Check that the battery is charged and the cartridge is properly attached. If you cannot resolve the issue, be in touch with our Customer Service Team at 844-289-3732 for help.

I Want To Send Back The Kit I Just Received. How Do I Get A Refund?
We’re sorry you are unsatisfied with your purchase. Please call our Customer Service Team at 844-289-3732 and describe the issue you are having with the device. If there is a fault, they will send you an email with a prepaid shipping label to print out, that you can put on the same box in which you received your device from us, and send it free of charge either by handing the package to your mailman (or woman), leave it in your mailbox for pickup, put it in a USPS dropbox, or give it to the clerk at any post office. Just make sure to put absolutely everything back in the box you send back. If there’s anything missing we cannot refund your money. Once we receive it and check check that all is in order, we’ll refund your credit card. But, don’t forget, we need it back within 30 days, so don’t delay.

Cartridge Questions

How Long Do Cartridges Stay Fresh?
Each unused cartridge stays fresh for approximately one year.

What Are The Ingredients of The Cartridge?
Distilled Water, Nicotine (unless Nicotine Free), Vegetable Glycerin or a combination of Propylene Glycol ( pro-po-lene gleye-col ) and Vegetable Glycerin, Natural Flavors, Artificial Flavors, and Citric Acid.

Can I Use The Same Dream™ Electronic Battery For Different Flavored Cartridges?
YES. The Dream Team worked hard to make sure that all of our products work with each other, so you can carry around your Dream Pro Kit and have up to four different cartridges with you at all times without having to bring more than just a single battery.

How Much Nicotine Is There In Each Cartridge?
Dream Smoke™ prides itself on the most natural feeling smoking experience. To keep is simple, we offer Regular, Strong and Nicotine Free. Regular (1.8%) cartridges have just as much relaxation in them as a regular traditional cigarette, which makes the easiest transition to electronic cigarettes for regular smokers. Heavy (chain smokers) would prefer the Strong (2.4%) cartridges, which deliver a bigger kick than the regular strength. For those that just like the feeling and awesome flavor of Dream electronic cigarettes they can even choose to smoke Nicotine Free (0%) cartridges.

How Big Is A Dream Smoke™ Electronic Cigarette?
Dream worked really hard to make sure that our electronic cigarettes are as similar in size and weight to traditional cigarettes. Dream™ e-cigs are also white like regular cigarettes and have a warm orange LED light the tip to emulate the color produced in the way that a regular cigarette is smoked. It even strengthens as you inhale deeper just like the old fashioned type).

What Flavors Are Available?
Dream Smoke™ make the best most authentic tasting traditional tobacco flavor and the most refreshing fresh Menthol flavor. Why not try it out yourself and tell us what you think.