- How can I get FREE shipping?
At Dream Smoke, we offer free* shipping on domestic orders purchased through our website.
There’s no minimum order size, value or quantity required!
Our “Completely Free* Shipping” also includes all domestic returns and replacements. Simply call our Customer Service Team at 844-289-3732 and we'll arrange a domestic return or replacement for you at NO extra cost.
*Free shipping applies only to domestic (U.S.A.) orders and does not apply to free trials or sample orders
- Will Dream Smoke ship my order today? When will it ship?
Orders with free shipping can take up to 2 business days to ship, but we try our best to dispatch them the same day. Please allow 5 to 7 business days for orders sent via free shipping to arrive. This excludes weekends and public holidays.
Orders are shipped out Monday to Thursday, from 9:00 AM to 2:00 PM, Fridays, from 8:00 AM to 12:00 Noon, Eastern Standard Time.
- What are my shipping options?
Dream Smoke offers a wide range of shipping options for their customers, so if our free shipping, isn't the right choice, simply choose one of the paid shipping upgrades.
- When can I expect my order arrive?
Orders placed before 2:00 PM, Eastern Standard Time, are most likely arrive according to the following schedule:
Free Shipping: 5 to 7 Working Days (excluding weekends and public holidays).
Expedited Delivery: 3 to 5 Business Days
Priority Delivery: 2 to 3 Business Days
Overnight Delivery: Next Business Day
- Can I track my order?
Once we have shipped your order, we will send you an email with your tracking number. Simply click on the link in the email, and it will direct you to the USPS website.
- Can you ship to Military APO/FPO addresses and U.S. Territories?
We do offer free shipping to AFO/FPO/DPO addresses and U.S. Territories. Shipments to these addresses will be sent via USPS – It can however take some additional time for orders to arrive due to the different time tables of the Military Post.
- Can you ship to P.O. Boxes?
Yes! We ship via USPS to P.O. Boxes. Free shipping takes 5 to 7 business days. USPS Priority Mail takes 2 to 3 business days, and USPS Express Mail takes 1 to 2 business
- Will I have to sign for my package?
Generally we do not require a signature when we ship your package. For some cases of age verification, you may need to sign for your package.
- On which days during the year is your shipping department closed?
January 1st (New Year’s Day)
Martin Luther King, Jr. Birthday
July 4th (Independence Day)
December 25th (Christmas Day)
- I just placed an order, and I need to change something or I want to cancel it
Please call us on 844-289-3732 so we can figure out a solution together.
- My order arrived, and I received the wrong item/s and/or some items are missing
Please call our Customer Service Team on 844-289-3732 immediately, so we can do everything in our power to rectify this situation.