At DREAM we’re proud of our products, and believe that you will appreciate the extra time, care and attention we have put in to make our electronic cigarettes so good. You’ll probably never need it, but if for any reason your DREAM batteries don’t work as well as they should, then you’re covered for that too. Not only will we replace your battery – but we will even pay for you to send it back to us (domestic shipping only).
Dreamsmoke.com warrants only the original purchaser of any battery purchased from Dreamsmoke.com or through the DREAM Toll Free Number at 1-844-289-3732, that the battery will be free from defects in material and workmanship under normal use and service for the lifetime of the battery.
This Life Time Warranty entitles the purchaser to:
FREE battery replacements within three years of purchase – if the battery you purchased or a subsequent replacement proves to be defective (subject to warranty conditions).
Up to THREE MORE replacements (if you require them) following the initial three-year period. However many batteries are purchased, the number of defective batteries that may be replaced for a single purchaser is limited to three in any month.
Note: After the first year, to qualify for the extended warranty, you need to have purchased DREAM cartomizers within three months prior to any replacement request. For details on issues NOT covered by this warranty, implied warranties, and how to process the warranty, see below, or call our Customer Service Team at 844-289-3732
This warranty does not cover any defects or costs caused by:
1) Any use of the battery other than that for which it was intended (including, but not limited to, use with non DREAM chargers);
2) Modification, alteration, repair or service of the battery by any persons or company other than Dreamsmoke.com
3) Accidental or intentional physical abuse to, or misuse of the battery or operation of the battery in a manner inconsistent with the use indicated in the instructions.
DREAMSMOKE.COM reserves the right to change the terms of this warranty at its sole discretion without prior warning.